Tracking:

An E-mail containing your package tracking information will be sent after shipment. You can also sign-in with your details and track status with your AWB number. Please email us at info@thecookgarden.com if you have any queries.

Cancellation of Order by User:

After placing an order, a customer can only cancel the order if the order state is showing as "pending" under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For canceling your order, you will either send us a mail or change the status in your Account section. If the products have been dispatched, then we would not be able to cancel the order. However, based on Refund policy, returns would be considered.

General Scenario:

In case we receive a cancellation e-mail and till that time the order has already been "processed" by us, the order cannot be canceled. thecookgarden. has complete right to decide whether an order should be canceled or not. Also, the customer agrees not to dispute the decision made by thecookgarden.com and accept thecookgarden.com decision regarding the cancellation.

In case of Perishable Goods:

In case if a customer wants to cancel the order for perishable products, the cost of the products will have to be borne by them.

In case of Gift Certificate:

Gift Certificate will not be canceled, the user can demand for extension of expiry date within 5 days of purchase.

Cancellation of Order by Thecookgarden.com:

Thecookgarden.com reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by thecookgarden.com for re-delivery shall be claimed from the User.

Replacement / Return Policy by Thecookgarden.com:

In 7 days except the following:

• Products perishable in nature
• Gift Certificates
• Items that have been used or opened
• An item not returned in the condition it was received.
• Any item received by us in a damaged condition.
• Items sourced or delivered outside India.

 

 

Refund Policy byThecookgarden.com:

Refunds would be made via the same mode as received and would be made within 7 days to your account. Please note that refunds are initiated from our side within 48 hours of confirmation of refund to you. However, if our payments are routed via our third-party partners, it would generally take 3-7 days to credit the amount to your account.

Cases of goods unavailability or service problem:

• If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final
• If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer if customer demands
• 100% refund will be given if product is not available or vendor is not able to ship the products
• For couriered products, If the delivery address is outside the service area, then only 100% refund will be given

Shipping Returned Merchandise:

In most cases, we book the return pickup with our Courier partners. However, in cases where we do not book the return pickup for you, we recommend shipping returned merchandise via courier or insured parcel post for tracking purposes. Thecookgarden.com does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping or insurance costs.

Items Damaged in Shipping:

Products received in a damaged state can be returned, if informed within 24 hours of receipt of the products. Kindly note that we would require an image of the product to approve returns, to ensure that we track the reason for damage - if it is a courier issue or a packaging issue.

Food items once opened, would not be taken back.